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Hirslanden Enquiries
There is no fee for using this service and there is no commitment of any kind.
Country:
Contact name
Relation to patient
Email:
Condition to be treated
Further information
Medical condition
Date
Type
Scan
Other information regarding scans
Authorisation to submit an enquiry
Now test your e-mail:
Patient name:
Please be as precise as you can about the patient's current condition to be treated
Hirslanden Enquiry Form
Patient and Contact Information
You cannot submit attachments with this form but please state the date and nature of any medical reports that you have available.  If you wish to submit these immediately you do not have to use this form.
Scans available for submission
When requested you will need to send recent scans in DICOM format directly to Klinik Hirslanden.  Scans may be posted on a CD or can be uploaded directly by internet and they will advise you how to do this at the appropriate time.  Please list below what scans you have available to send. 
We offer further information on private scanning centres in eleven countries to assist you in making enquiries for treatment or second opinions and we will be expanding this coverage.  Visit the Scanning Centres page and follow the link for your country.
You can also submit an enquiry by e-mail to hirslanden@mediluxhealth.net
Please send a blank e-mail to testmail@mediluxhealth.net and wait for the auto-response.  If you do not receive this, check your spam filter or your mail settings. We cannot help you if our e-mails are blocked!
I am the patient or I am authorised by the patient and I hereby request MHL to submit this enquiry to Klinik Hirslanden or specialist centres within the Hirslanden Group in Switzerland (Hirslanden).  I understand that all clinical and financial decisions will be made by Hirslanden and that MHL's role is confined to facilitating this initial enquiry.  MHL will not be responsible for any treatment or failure to diagnose or adequately treat any condition, whether disclosed or undisclosed.
What happens next?
If you have supplied sufficient information we will send your enquiry to Hirslanden and they will normally respond to you directly.  If we cannot submit your enquiry for any reason or more information is needed we will tell you by e-mail..
Please do not send scans or medical histories to us.  We are not doctors and we cannot review or comment upon individual cases.  These will be called for by Hirslanden if and when required.
Scans and medical records
Communications
Internet and e-mail are used to ensure that enquiries are handled rapidly and efficiently, however these are not secure media and we shall not be responsible for information which may be accessed without authorisation or fails to arrive.  By contacting us in this way patients or doctors indicate their agreement with us that the avoidance of unnecessary delay for patients with serious medical conditions outweighs any such small risks.
Spam filters
Important note to all patients
E-mails from unfamiliar sources may be blocked by your spam filter.  If you do not receive a reply from us or your chosen centre, check your spam or junk mail box in case it has been intercepted in this way.
MHL (Medilux Healthcare Ltd.) promotes selected clinics and certain specialities within individual hospitals, where we believe the standards of care and medical equipment to be exceptional.  We provide you with general information and details of how to make contact with the centre. 
Sometimes we provide a dedicated e-mail address and we pass your enquiry to the relevant department but we cannot advise or enter into correspondence about individual cases and we do not arrange or facilitate treatments  All the centres that we feature have international patient enquiry services which will be pleased to answer your questions about services and costs.
Hirslanden international patient
Prof Kottkamp, cardiology, rhythmology
Hirslanden chef
Physiotherapy reception
MHL
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